TT Connect Service Centres

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ttconnect Service Centres aim to improve access to government information and to enhance each citizen's service experience by providing convenient over-the-counter assistance to the public. You can benefit from visiting ttconnect Service Centres in many ways because they:
  • Are a "one stop shop" that provide access to multiple government services
  • Bring government services closer to you and your community
  • Provide personal assistance to you through knowledgeable and friendly Customer Service Specialists
The Service Centres partner with Ministries and Agencies to conveniently provide over-the-counter information and selected services to the public by using information and forms available online through the e-Government Portal, ttconnect Online.

What services are available at a ttconnect Service Centre?

You can access services provided by several different Ministries and Agencies at a ttconnect Service Centre.  These services include:

National Identification Documents
 - First Issue of the Computerised Birth Certificate

ICT Training
 - National Energy Skills Centre (NESC) - Computer Literacy

Employment Opportunities
 - Government Human Resource Services Company Ltd. (GHRS) - Public Sector Employment Opportunities
 - Service Commissions - Advertised Opportunities
 - Life Skills Facilitator
 - On The Job Training
 - On The Job Training – Returning

Vocational Training
 - Youth Training and Employment Partnership Programme (YTEPP) - Retraining
 - NESC General Admission
 - Metal Industries Company Ltd. (MIC)
       1. HYPE Programme
       2. Journeyman Programme 
       3. Mastercraftsman Programme
       4. St. BEDE's Technology Centre Crafts Programme
       5. Technical Vocational Instructor and Teacher Training Programme
       6. Pleasantville Technology Centre Craft Courses
       7. National Skills Development Programme Evening Courses
       8. MuST Programme – Hospitality and Tourism Sector
       9. MuST Programme – Specialized Skilled Worker Training
      10. Industrial Crafts Programme
 - Civilian Conservation Corps (CCC) - Specialized Youth Service Programme
 - Military Led Academic Training Programme (MILAT)
 - Military Led Youth Programme of Apprenticeship and Reorientation Training (MYPART)

Gender Based Specialised Training
 - Women in Harmony – Agricultural Landscaping
 - Women in Harmony – Elderly Care
 - Defining Masculine Excellence
 - Food Preparation Home Management and Fine Dining
 - Non-Traditional Skills Training Programme for Women

Grants and Subsidies
 - Ministry of Housing, Land and Marine Affairs
       1. Home Improvement Grant
       2. Home Improvement Subsidy
       3. Home Construction Subsidy
       4. Home Purchase Subsidy
 - Division of Settlements and Labour
       1. Home Improvement Grant
       2. Home Improvement Subsidy
       3. Home Completion Programme
       4. Application for the Employment Registry
 - Office of the Chief Secretary – Financial Assistance Unit
       1. Application for Financial Assistance for Tertiary Education

Business Sector
 - TTBizLink – Single Electronic Window (SEW), designed to facilitate business and trade
 - ttconnect ID Registration and Enrolment
 - FairShare Programme
 - National Integrated Business Incubation System (IBIS) Registration
 - Trinidad and Tobago Bureau of Standards (TTBS)
       1. Application for registration number (labels for garments and textiles)
       2. Application for registration number update
       3. Application for footwear registration number

Other Ministry Services
- Ministry of Gender Youth and Child Development – Volunteerism – Group Registration
 - Ministry of Gender Youth and Child Development – Volunteerism – Individual Registration
 - Ministry of Tertiary Education and Skills Training (MTEST) - e-GATE Registration

What do I need to access available services?

The requirements to access a service at a Service Centre are determined by the Ministry or Agency responsible for that service. In most cases, you can read information about what is required for each of these services online. Please click on the name of the service below for details on specific requirements.
For other services, such as applying for an employment opportunity advertised by the Service Commissions Department in the daily newspapers, please read the requirements specified in the advertisement for that opportunity.

Applying for a Birth Certificate

OJT - The On-the-Job Training Programme

MuST - The Multi-Sector Skills Training Programme

Life Skills Training Courses

Retraining Programme

Financial Support for Home Construction

Financial Support for Home Improvement


Can I complete the entire process at a ttconnect Service Centre?

When you visit a ttconnect Service Centre, a Customer Service Specialist will attend to your request. If your request cannot be completed while you wait (e.g. applying for a computer-generated birth certificate), you may need to make more than one visit to the Service Centre. If applicable, you have the option to collect your final documentation at the Service Centre, or have it mailed to you via TTPost free of charge.

Please note that if there are any unique circumstances regarding your application, the Customer Service Specialist may need to refer you to the relevant Ministry.

Are there any fees for using the Service Centres?

You do not have to pay a fee for the convenience of visiting a ttconnect Service Centre.

Some government services do require payments, but those services are not yet available at a Service Centre. At present, ttconnect Service Centres do not provide any service that requires payment.

Do the Service Centres replace a Ministry's counter service?

ttconnect Service Centres complement a Ministry's counter service by providing you with more options for accessing government information and services. However, Service Centres are not a replacement for Ministry counter services, as you will be required to visit the relevant Ministry office if the service you want requires the processing of any form of payment.

Where are ttconnect Service Centres located?

There are currently six ttconnect Service Centre locations in Trinidad and Tobago. All locations are open Monday to Saturday.

Service Centres located in Arima, Bon Accord Tobago, Chaguanas and Tunapuna are open to the public from 7:30 am to 6:30 pm Monday to Friday, and Saturday from 8:00 am to 12:00 noon, except on public holidays.

Service Centres located in Princes Town and St James (located at the NALIS libraries) are open to the public from 8:30 am to 6:00 pm Monday to Friday, and Saturday from 8:30 am to 12:00 noon, except on public holidays   
St. James NALIS Public Library    
31 Church Street   
St. James    
Trinidad, West Indies    
Tel. (868) 622-7254
Fax. (868) 628-2960

Princes Town NALIS Public Library
2A St. James Street 
Princes Town
Trinidad, West Indies
Tel. (868) 655-6015    
Fax. (868) 655-5006

1st Floor, Pennywise Building
10 - 10A Devenish Street
Trinidad, West Indies
Tel. (868) 667-4465
Fax. (868) 667-7053

Gaston Street
Gaston Court
Lange Park
Trinidad, West Indies
Tel. (868) 672-5858
Fax. (868) 671-5196

2nd Floor, 107 Eastern Main Road
Trinidad, West Indies
Tel. (868) 662-6447
Fax. (868) 663-6517

Bon Accord
Milford Court Complex
Milford Road
Bon Accord
Tobago, West Indies
Tel. 639-0430
Fax. 631-1853

ttconnect – MTII Satellite Office
Ministry of Trade, Industry and Investment
Level 9, Nicholas Towers
63-65 Independence Square
Port of Spain
Trinidad, West Indies
Tel: (868) 800-4739
Fax: (868) 623-5156
N.B. This office DOES NOT PROCESS GATE APPLICATIONS. Only ttconnect ID and TTBizLink Registrations are processed at the Satellite Office, between the hours of 8:00 am – 4:00 pm, Mondays to Fridays, except Public Holidays.

Where can additional information be obtained?

You can obtain additional information at a ttconnect Service Centre, from the ttconnect Online website you are currently visiting, or from the relevant Ministries and Agencies.

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